Job ID-237419

  • 11 days ago
  • Job Applicants : 6

ServiceNow Presales Consultant

DW Design and Architect

Experience 4-7 Years

Chennai/Mumbai/Pune/Bangalore/Noida, Multicity, India

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Job Skills

DW Design and Architect, DW Design and Architect, IMS


  • Collaborate closely with clients to comprehend and advise on technical and functional requirements, providing solutions and effort estimations.
  • Take ownership of pre-sales activities for Service Management, specializing in Solution designing using technologies such as ServiceNow, Remedy, SummitAI, Cherwell, etc.
  • Respond to RFPs, RFIs and scope solutions, ensuring proper documentation throughout the process.
  • Support internal teams (Presales, architects, sales) in implementing customer presentations, workshops, offers, and addressing technical and functional issues.
  • Generate leads for ITSM and ITAM Services establishing governance with partners and stakeholders.
  • Work independently with prospects, customers, technical teams on scoping and solutioning.
  • Provide expert advice to customers on the best technical and functional solutions.

The Role Offers:
  • Collaborate with internal teams, including Presales, architects and sales, to implement customer presentations, workshops, offers, address technical and functional challenges.
  • Lead design workshops, distinguishing between customer needs and wishes while providing expert advice on the best technical and functional solutions.

Essential Skills:
  • At least 4 years of consulting and pre-sales experience, demonstrating a deep understanding of the role's requirements.
  • Solutioning experience in a leading ITSM Tool (ServiceNow, Remedy, etc.) with additional experience in ITAM solutioning being a plus.
  • Excellent communication and verbal skills to effectively convey technical and functional solutions.

Essential Qualifications:
  • Bachelor’s degree or equivalent combination of education and experience in Computer Science, Engineering or related field.

equal opportunity employer

Hexaware is an equal opportunity employer, and makes hiring decisions on the basis of merit and business needs.

Hexaware complies with applicable federal, state, and local laws governing nondiscrimination in employment at every facility and location. Hexaware does not unlawfully discriminate on the basis of race, color, religion, sex (which includes sexual harassment, gender harassment and harassment based on pregnancy, childbirth, or related medical conditions), sexual orientation, creed, citizenship, marital status, age, national origin, ancestry, disability, veteran status, or any other characteristics protected by applicable laws. In addition, the Company prohibits the harassment of any individual on any basis. 

Reasonable accommodation will be made to the physical and mental limitations of qualified applicants, within the constraints imposed by business necessity and reasonable financial costs.

For any reasonable accommodation request or challenges in filling up the job application, please reach-out to

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ServiceNow Presales Consultant



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Our Employee Value Proposition

At Hexaware, you are encouraged to challenge yourself to achieve your potential and propel your growth.

We trust and empower you to disrupt the status quo and innovate for a better future. You will experience an open and inspiring culture that fosters learning and brings talented, passionate, and caring people together

Our Purpose Statement

Creating Smiles through great people and technology

Hexaware Wins 3 Awards at the Brandon Hall Group Awards 2022