Job ID-249485

  • 13 days ago
  • Job Applicant : 0

ESM Architect

ITSM Platform

Experience 10-14 Years

Chennai/Mumbai/Pune, Multicity, India

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Job Skills

ServiceNow Architect, ITSM Platform, IMS ITSM




Job Title

ServiceNow  ITOM Architect

Must Have Experience

·         Solutioning and Design the ITOM solution using industry best practices

·         Advise, design and configure integration solutions between ServiceNow and other CMDB tools.

·         Experience with CMDB design, architecture and implementations with a fair understanding of ServiceNow CMDB model and extensions

·         Hands-on development to include creation, configuration and customization of patterns, Discovery Schedules, probe, sensors and Event rules

·         Integrate ServiceNow ITOM modules with a variety of enterprise monitoring tools, automation of alerts, application management tools using OOB plugins and API methods

·         Experienced in implementation on ServiceNow Discovery, Service Mapping, Event Mgmt and Orchestration use cases.

·         3rd party software integrations with ServiceNow

·         Design and modify ServiceNow forms, workflows, scripts, transform maps, service maps, web services, inbound email actions, SLAs and more.

·         MID Server management experience

·         Experience in multiple ServiceNow implementations

·         Lead the configuration and customization of ServiceNow instances.

Good to have Experience

·         Experience in application architecture, infrastructure architecture, database architecture, networking, and distributed systems

·         Well-versed in modern web technologies and cloud computing architectural principles for cloud-based platforms that include SaaS, PaaS, multi-tenancy, and automation

·         Understanding of Application and Technology Portfolio Management

·         Experience with discovery technologies (ADDM, TADDM, UD, etc.)

·         Familiar with scripting technology such as JavaScript, PowerShell, Perl, wmi, ssh, python, Xpath, SNMP

·         Experience of custom applications development

·         Experience in working on Performance Analytics

·         Design and modification of ServiceNow Service Portal.

·         Domain Separation and designing the Process and data flow within various domains

·         Knowledge of LDAP/Active Directory/SSO.

·         Review existing set up and provide best practice recommendations in line with the OEM

·         Monitor health, usage and compliance of ServiceNow systems.

·         Excellent knowledge of ServiceNow Best Practices and ongoing knowledge of latest ServiceNow features.

·         Experience with HTML coding and Jelly script strongly preferred

·         Experience with scripting in ServiceNow (Business Rules, UI Pages, UI Macros, etc.) Excellent collaboration skills including analysis, brainstorming, communication, teamwork.

·         Self-starter and innovator.

Academic and Professional Experience


·         5+ years of experience with ServiceNow required

·         8+ years of experience with IT Industry required


·         Certification as ServiceNow System certified administration

·         CIS in Discovery, Service Mapping, Event Mgmt, Cloud Mgmt

·         Certified Implementation Specialist- ITSM

·         ITIL Foundations certification is preferred.

·         Bachelor’s degree or equivalent combination of education and experience.


equal opportunity employer

Hexaware is an equal opportunity employer, and makes hiring decisions on the basis of merit and business needs.

Hexaware complies with applicable federal, state, and local laws governing nondiscrimination in employment at every facility and location. Hexaware does not unlawfully discriminate on the basis of race, color, religion, sex (which includes sexual harassment, gender harassment and harassment based on pregnancy, childbirth, or related medical conditions), sexual orientation, creed, citizenship, marital status, age, national origin, ancestry, disability, veteran status, or any other characteristics protected by applicable laws. In addition, the Company prohibits the harassment of any individual on any basis. 

Reasonable accommodation will be made to the physical and mental limitations of qualified applicants, within the constraints imposed by business necessity and reasonable financial costs.

For any reasonable accommodation request or challenges in filling up the job application, please reach-out to

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ESM Architect



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Our Employee Value Proposition

At Hexaware, you are encouraged to challenge yourself to achieve your potential and propel your growth.

We trust and empower you to disrupt the status quo and innovate for a better future. You will experience an open and inspiring culture that fosters learning and brings talented, passionate, and caring people together

Our Purpose Statement

Creating Smiles through great people and technology

Hexaware Wins 3 Awards at the Brandon Hall Group Awards 2022