Job ID-249134

  • 5 days ago
  • Job Applicant : 0

ESM Tech Lead


Experience 12-15 Years

New York, New York, United States

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Job Skills

ServiceNow Tech Lead, ServiceNow


  • Design and modification of ServiceNow Service Portal
  • Review existing set up and provide best practice recommendations in line with the OEM  
  • Excellent knowledge of ServiceNow Best Practices and ongoing knowledge of latest ServiceNow features 
  • Experience with HTML coding and Jelly script strongly preferred 

The Role Offers: 
  • An outstanding opportunity to re-imagine, redesign, and apply technology to add value to the business and operations 
  • High visibility, opportunity to interact with multiple groups within the organization, technology vendors and implementation partners 

Essential Skills: 
  • 12+ years of experience with ServiceNow required 
  • 12+ years of experience with IT Industry required 
  • Experienced in implementation of ITSM solution using industry best practices 
  • Hands-on development experience of ServiceNow scripting like Business Rule, Script include, Fix scripts workflows, UI Action, UI Policy, Client scripts, Email Inbound  
  • Good experience of Service Portal and widget creation 
  • Very good experience of REST and SOAP based integration, scripted REST and SOAP API creation 
  • Knowledge of Authentication via Auth 2.0, certificates and Mid Server 
  • Implemented ServiceNow project in Domain separated instance 
  • Good knowledge of MID Server installation and management 
  • Experience of custom applications development 
  • Experience of LDAP/Active Directory/SSO implementation 
  • Experience of Orchestration use case implementation 
  • Experienced in implementation on ServiceNow Discovery, Service Mapping, Event Management and Orchestration use cases
  • Knowledge of Flow Designer, Integration Hub 
  • Worked on CSM, HRSD, GRC, ITBM 
  • Experience in working on Performance Analytics 

Essential Qualifications: 
  • Bachelor’s degree or equivalent combination of education and experience 
  • Certification as ServiceNow System certified administration 
  • ITIL Foundations certification is preferred 

equal opportunity employer

Hexaware is an equal opportunity employer, and makes hiring decisions on the basis of merit and business needs.

Hexaware complies with applicable federal, state, and local laws governing nondiscrimination in employment at every facility and location. Hexaware does not unlawfully discriminate on the basis of race, color, religion, sex (which includes sexual harassment, gender harassment and harassment based on pregnancy, childbirth, or related medical conditions), sexual orientation, creed, citizenship, marital status, age, national origin, ancestry, disability, veteran status, or any other characteristics protected by applicable laws. In addition, the Company prohibits the harassment of any individual on any basis. 

Reasonable accommodation will be made to the physical and mental limitations of qualified applicants, within the constraints imposed by business necessity and reasonable financial costs.

For any reasonable accommodation request or challenges in filling up the job application, please reach-out to

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ESM Tech Lead



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Our Employee Value Proposition

At Hexaware, you are encouraged to challenge yourself to achieve your potential and propel your growth.

We trust and empower you to disrupt the status quo and innovate for a better future. You will experience an open and inspiring culture that fosters learning and brings talented, passionate, and caring people together

Our Purpose Statement

Creating Smiles through great people and technology

Hexaware Wins 3 Awards at the Brandon Hall Group Awards 2022