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Job ID-250328

10 days ago
Job Applicant : 0

ITSM Functional Consultant

ServiceNow

Experience 6-9 Years

McLean, Texas, United States

HIR ING

Job Skills

ServiceNow Tech Lead, ServiceNow

Description

Responsibilities:

End-to-end IT service cataloging and redesigning covering below:

As-is understanding of service, respective offerings, process/workflows, integrations, fulfilment & support etc.
Planning for future service
Re-engineering of service/offerings & respective workflows
Designing of Service, offering, consumables, request forms, workflows, approvals, fulfilment construct formation, automation designing
Integration & functional designing, user stories creation, wireframes
KPIs & reporting configuration
Build test scripts, functional testing, pilot training
Training material, trainings
Hand over to support, supporting OCM etc.

Implementation of redesigned service using ITSM tools like ServiceNow etc.
Identify automation opportunities and driving implementation of the same
Work closely with ServiceNow developers in Agile method to get redesigned service implemented

The Role Offers:

Self-driven individual who would be responsible for providing IT services cataloging & functional design consulting utilizing ITSM tools like ServiceNow while analyzing current services, offerings, processes, workflows; designing or redesigning of services/offerings including aspects like automation, integrations, costing/chargebacks etc. to drive significant improvements in productivity, quality and service to customers while working closely with business stakeholders as well as technical teams

Essential Skills:

Minimum IT experience required is 6 – 9 years out of which at least 5 – 7 years in ITIL process functional consulting domain or at least 6 – 8 years of ITIL Process owner/manager experience
Hands-on work experience on at least one Service Management tools like ServiceNow, BMC Remedy, HPSM or any other equivalent industry standard ITSM tool (ServiceNow is preferred)
Strong oral and written communication skills with the ability to communicate technical information in non-technical language
Excellent English communication skills, both written and verbal, including business writing skills
Experience of performance data analysis of ITIL processes
ServiceNow certification is preferred but not a must
Product Owner trained
Ability to work with all levels of client and internal resources
Ability to organize, delegate, and leverage resources to accomplish objectives
Supervisory skills and the ability to leverage support from other parts of the organization
Organizational and time management skills
IT & respective technology alignment
Project Management trained is preferred
Strong customer service orientation
Passion for analyzing problems designing creative solutions in the form of process design and automation, driving continuous performance improvement
Comfortable with and effective using MS Office applications including Visio
Close attention to detail and accuracy
Deadline driven and results oriented
Flexible attitude and ability to interact with a diverse business user community and changing environment; comfortable with and excited about being part of the driving force behind change management

Essential Qualification:

BE/B. Tech (minimum), MBA (IT/Operations) is preferred
ITIL/ITSM Functional Process Consulting or Process Management Lead
ITIL Intermediate or Expert certified
ISO 20000 Auditor is plus

Why you should join Hexaware’s ServiceNow Practice

350+ Certified Consultants

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Delivery Locations India - Noida, Mumbai, Chennai, Pune, & Bengaluru Global - Atlanta, Mexico, Romania, New Jersey, Virginia, Boston, Sweden, London, Amsterdam

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Specialists for Custom App creation & Accelerator deployment

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46% YoY Growth in last 4 years

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ServiceNow Training and Certification Program

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5+ years Average Tenure for an employee in Hexaware ServiceNow practice

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Hexaware is an equal opportunity employer, and makes hiring decisions on the basis of merit and business needs.

Hexaware complies with applicable federal, state, and local laws governing nondiscrimination in employment at every facility and location. Hexaware does not unlawfully discriminate on the basis of race, color, religion, sex (which includes sexual harassment, gender harassment and harassment based on pregnancy, childbirth, or related medical conditions), sexual orientation, creed, citizenship, marital status, age, national origin, ancestry, disability, veteran status, or any other characteristics protected by applicable laws. In addition, the Company prohibits the harassment of any individual on any basis.

Reasonable accommodation will be made to the physical and mental limitations of qualified applicants, within the constraints imposed by business necessity and reasonable financial costs.

For any reasonable accommodation request or challenges in filling up the job application, please reach-out to connecthr@hexaware.com

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ITSM Functional Consultant

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Once applied, you will not be eligible to apply for any other position at Hexaware till your application is processed and acted upon. Please be aware that we reserve the right to match your profile with other best-fit job requirements as per our discretion and best practices.

Our Employee Value Proposition

At Hexaware, you are encouraged to challenge yourself to achieve your potential and propel your growth.

We trust and empower you to disrupt the status quo and innovate for a better future. You will experience an open and inspiring culture that fosters learning and brings talented, passionate, and caring people together

Our Purpose Statement

Creating Smiles through great people and technology

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Hexaware Wins 3 Awards at the Brandon Hall Group Awards 2022

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ITSM Functional Consultant

ServiceNow

Experience 6-9 Years

McLean, Texas, United States

Job Skills

ServiceNow Tech Lead, ServiceNow

Description

Why you should join Hexaware’s ServiceNow Practice

Hexaware is an equal opportunity employer, and makes hiring decisions on the basis of merit and business needs.

Apply for
ITSM Functional Consultant

APPLY NOW

01

02

03

04

Our Employee Value Proposition

Our Purpose Statement

Hexaware Wins 3 Awards at the Brandon Hall Group Awards 2022

Industries

Services

Explore

ITSM Functional Consultant

ServiceNow

Experience 6-9 Years

McLean, Texas, United States

Share:

Job Skills

ServiceNow Tech Lead, ServiceNow

Description

Why you should join Hexaware’s ServiceNow Practice

Hexaware is an equal opportunity employer, and makes hiring decisions on the basis of merit and business needs.

Apply for ITSM Functional Consultant

APPLY NOW

01

02

03

04

Our Employee Value Proposition

Our Purpose Statement

Hexaware Wins 3 Awards at the Brandon Hall Group Awards 2022

Industries

Services

Explore

Apply for
ITSM Functional Consultant