Job ID-197970

Workplace Engineering Track Specialist

Desk Side Services

22 Positions

Experience 9-12 Years

Chicago, Illinois, United States

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Job Skills

Asset Mgmt Services(Software), Desk Side Services, IMS Workplace Services


Essential Responsibilities:

·         Catalog all IT assets and entitlement information, ensuring data quality throughout the asset lifecycle

·         Support application categorization and rationalization activities

·         Coordinate with internal stakeholders related to software deployment and reclamation processes

·         Perform software request fulfillment activities

·         Identify, analyze, and influence customer demand for assets and the capacity to meet this demand

·         Assist in managing vendor portals and SaaS license management

·         Generate reports supporting asset management activities

·         Collaborate with Application Product Management team to ensure all software requests are in line with the ET software strategy

·         Assist with new product onboarding by coordinating internal reviews and approvals, entitlement tracking, and deployment processes

·         Support asset management processes, policies, and procedures for management of technology assets to ensure data accuracy throughout the asset lifecycle

·         Interface with customers, MSPs, suppliers, vendors, internal and external stakeholders to ensure quality delivery of ET asset management services

·         Escalate to IT Asset Manager regarding issues stemming from the day-to-day operations

·         Propose process enhancements for improving the efficiency and effectiveness of the asset management program

·         Coordinate with other functional areas (i.e. Finance, Accounting, HR) to ensure accurate asset management data

·         Support periodic reviews (including internal/external audits) to ensure compliance with regulatory requirements

·         Support risk management and compliance activities for IT hardware and software assets




·         Bachelor’s Degree in Business or Computer Science disciplines, or equivalent business experience; degree in a technical field (preferred)

·         Minimum of 1-3 years of proven experience in software asset management

·         Minimum of 1-3 years of experience with ServiceNow Software Asset Management Pro or other software asset management platform

·         Strong understanding of the IT Asset Management Life Cycle with experience at an enterprise level

·         Industry certification such as Certified IT Asset Manager (CITAM) or Certified Software Asset Manager (CSAM) is strongly preferred

·         Computer literacy sufficient to operate spreadsheet and word processing applications (i.e. Microsoft Office applications)

·         Ability to work independently and collaboratively as part of a team

·         Able to collaborate with diverse teams and stakeholder at all levels of the enterprise



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Workplace Engineering Track Specialist



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