Job ID-197970

Workplace Engineering Track Specialist

Desk Side Services

22 Positions

Experience 9-12 Years

Chicago, Illinois, United States

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Job Skills

Asset Mgmt Services(Software), Desk Side Services, IMS Workplace Services

Description

Essential Responsibilities:

·         Catalog all IT assets and entitlement information, ensuring data quality throughout the asset lifecycle

·         Support application categorization and rationalization activities

·         Coordinate with internal stakeholders related to software deployment and reclamation processes

·         Perform software request fulfillment activities

·         Identify, analyze, and influence customer demand for assets and the capacity to meet this demand

·         Assist in managing vendor portals and SaaS license management

·         Generate reports supporting asset management activities

·         Collaborate with Application Product Management team to ensure all software requests are in line with the ET software strategy

·         Assist with new product onboarding by coordinating internal reviews and approvals, entitlement tracking, and deployment processes

·         Support asset management processes, policies, and procedures for management of technology assets to ensure data accuracy throughout the asset lifecycle

·         Interface with customers, MSPs, suppliers, vendors, internal and external stakeholders to ensure quality delivery of ET asset management services

·         Escalate to IT Asset Manager regarding issues stemming from the day-to-day operations

·         Propose process enhancements for improving the efficiency and effectiveness of the asset management program

·         Coordinate with other functional areas (i.e. Finance, Accounting, HR) to ensure accurate asset management data

·         Support periodic reviews (including internal/external audits) to ensure compliance with regulatory requirements

·         Support risk management and compliance activities for IT hardware and software assets

 

Qualifications:

 

·         Bachelor’s Degree in Business or Computer Science disciplines, or equivalent business experience; degree in a technical field (preferred)

·         Minimum of 1-3 years of proven experience in software asset management

·         Minimum of 1-3 years of experience with ServiceNow Software Asset Management Pro or other software asset management platform

·         Strong understanding of the IT Asset Management Life Cycle with experience at an enterprise level

·         Industry certification such as Certified IT Asset Manager (CITAM) or Certified Software Asset Manager (CSAM) is strongly preferred

·         Computer literacy sufficient to operate spreadsheet and word processing applications (i.e. Microsoft Office applications)

·         Ability to work independently and collaboratively as part of a team

·         Able to collaborate with diverse teams and stakeholder at all levels of the enterprise

 


 

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Workplace Engineering Track Specialist

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Our Employee Value Proposition

At Hexaware, you are encouraged to challenge yourself to achieve your potential and propel your growth.

We trust and empower you to disrupt the status quo and innovate for a better future. You will experience an open and inspiring culture that fosters learning and brings talented, passionate, and caring people together

Our Purpose Statement

Creating Smiles through great people and technology

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