HIR ING

Job Skills

Monitoring:Command Cntr, Integrated Cmd Center - CC Ops, IMS Data Center

Description

Responsibilities:

• Manage and administer the Zoom platform, including user accounts, settings, and integrations.
• Ensure Zoom configurations align with organizational requirements and security policies.
• Collaborate with internal stakeholders to understand their communication and collaboration needs within Zoom.
• Work closely with IT and business teams to integrate Zoom with other collaboration tools and systems.
• Provide technical support to end-users for Zoom-related issues, including troubleshooting audio/video problems and connection issues.
• Conduct training sessions and create documentation to educate end-users on Zoom features and best practices.
• Implement and enforce security measures within Zoom to safeguard sensitive information.
• Stay updated on security best practices and apply necessary patches and updates.
• Ensure seamless integration between Zoom and other communication and collaboration platforms.
• Troubleshoot and resolve any integration issues.
• Monitor the performance and usage of Zoom.
• Generate reports on Zoom usage, adoption rates, and key performance indicators.
• Investigate and resolve technical issues related to Zoom promptly.
• Collaborate with Zoom support if needed for more complex problems.

Essential Qualifications:

• 4 + years of experience as a Zoom Administrator or in a similar role.
• Certification in Zoom administration is highly desirable.
• Proficient understanding of video conferencing technologies and virtual collaboration tools.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and interpersonal skills.